Need more information? You’ve come to the right place!

Our personal loan terms range from 4 weeks to 5 years, and you need to choose the loan term depending on factors like your repayment ability and cash flow needs. The longer the term is, the lower your repayments will be over time, but the more interest you’ll pay. The shorter it is, the higher your repayments will be. This means you’ll pay less interest over time, because there will be less time for interest to be charged.

If you fail or refuse to make repayment(s) as per your loan agreement then we may do any one or all of the following:

• Adding default fee(s) to your loan balance;
• Attempting direct debit transaction(s) for the outstanding arrears amount from your nominated bank account at any date/time after the default date;
• Reporting your credit default to credit reporting agencies;
• Contacting your employer to lodge a wage deduction request;
• Employing a debt collection agency to recover the debt. This will incur a collection agency fee;
• Using any other rights and powers under your loan agreement with us.

In the event that you find yourself experiencing financial difficulties and suspect that you will be unable to make your repayments on the due date, simply contact us on 0800 7333 28 and we will consider your circumstances as we look to find a suitable solution that works for you.

YES – We encourage our customers to repay their SeedCash loan as early as possible! We do not charge any additional pre-payment fee, prepayment penalty or premium. Please note that Interest is accrued on your loan daily, based on the outstanding balance; therefore under some circumstances paying your loan in advance means you will incur less interest. Simply contact our customer service team on 0800733328 for a final balance figure on your loan.

All of this information is available to you when you log-in to My Account on the SeedCash website. Alternatively, you can also contact us on 0800 7333 28 (SEED 2U) Monday
– Friday (8:30AM – 5:30PM).

Repaying your loan to SeedCash is as easy as pie. We’ll direct debit your account in the evening of your dated installment for the amount according to the repayment schedule you’ve chosen. Make sure you’ve got money in there on the specified day(s) or until debited successfully to avoid default penalties.

If we’ve agreed to accept your manual repayment(s); then you can make payment(s) using internet banking. Please contact our office to get more information.

In the event that you received a loan finalization SMS/email message from us, but you haven’t received your money, the reason is likely to be:

• Your bank has not yet implemented systems capable of enabling same day payments/clearance; OR
• Your application was finalized after 4:00PM, then it is likely that the bank will process the funds to show in your account on the next business day; OR
• Your bank might have a delay in showing the payment on your statement.

If you are unsure and the payment still hasn’t appeared within 24 Hours, please contact your bank for more information.

We take pride in providing fast service and endeavour to apply our credit criteria and perform responsible lending checks as soon as we receive your application. Our aim is to complete the processing of all pending loan applications within 24 hours.

We transfer the money directly into your designated bank account (only under your name).

Once your loan has been approved, you will find the funds in your account within 24 hours.

Our fee structure is transparent. We provide an online Loan Calculator to help determine the cost of your loan. Our Calculator gives you approximate repayment amounts for the details you enter at an example rate of 21.95% p.a. Our personalised interest rates are from 14.95% p.a – 49.95% p.a fixed based on your unique circumstances. Repayment figures in the calculator will vary based on your pay date and your personalised interest rate. You can enter various amounts and repayment dates prior to proceeding with a loan application. This way you can see what you will be paying back before you apply. Please see Our Charges section.

Please contact our friendly customer service team on 0800 7333 28 (Seed 2U) between 8:30AM and 5:30PM Monday to Friday – one of our staff will happily assist you to re-register your SeedCash account login under your new email address.

Here at SeedCash, we provide our clients with loans up to $20,000,, depending on your net income from paid employment. The maximum amount that you can borrow is determined by our affordability calculations and purpose of your loan, which take into account the repayment amounts after fees have been added and the daily interest that will be accumulated throughout the period of the loan.

There are a number of reasons that may result in your SeedCash loan application being declined. These include (but not limited-to):

• You provided false, fraudulent or misleading information, or withholding relevant information;
• You are not over 18 years old;
• You are not currently residing in New Zealand;
• You do not have a valid photo ID (any passport or NZ driving license accepted);
• You are not a NZ/AU Resident/Citizen or hold a valid work visa;
• You are currently not in full-time/part-time employment;
• You have not completed minimum three weeks of employment with your current employer;
• You are currently not earning at least $300 per week;
• You have an adverse or poor credit history;
• Your financial conduct, as shown on your bank statement and comprehensive credit history, indicating that you have budgetary or existing debt problems;
• You are currently bankrupt/insolvent;
• We were not able to reasonably verify your personal and financial information including employment, income, expenses and any other liability;
• You do not have an active bank account with at least last three months of regular payroll transactions;
• You have provided someone else’s bank account or we were not able to verify your bank account information;
• You do not have an access to internet;
• You do not have an active and registered mobile number;
• You do not have an active email address.

Yes – simply call us on 0800 7333 28 or email us at loan@seedcash.co.nz and one of our staff will ensure your application is amended with the new loan value.

It’s surprisingly easy to apply for a personal loan with SeedCash. Your loan application can be sent in 3 different ways:

1. Website: Fill-up and submit our online loan application form and we will get in touch with you to go through the application.
2. Phone: You can contact our office on 0800 7333 28 between the hours of 8:30AM and 5:30PM (Monday to Friday) and one of our friendly staff member will assist you to lodge a loan application recalling your previous application details. (only available for returning customers)

Be sure to read the Terms and Conditions before sending your loan application.

Only in the event that we are unable to verify the information provided to us in your loan application. We may simply require you to scan and email supporting documents, so we can complete the loan approval process.

YES - Seedcash is committed to the Responsible Lending Code. We aim to only lend to qualified applicants who we believe can easily afford to repay us as agreed. However, if you do not have a great credit rating, we may still assess your application considering your other financial circumstances including but not limited to your current affordability etc (subject to approval).

Yes – you will need to provide us an active New Zealand bank account that is under your name. This bank account should be the one that your wages/salary is paid into, as it will help us to determine your loan repayment ability and aid your employment verification process.

NO – We don't require any form of security, collateral or guarantor in order to get a loan with us. SeedCash currently provide unsecured personal loans only.

SeedCash typically provides personal loan if you meet the following (but not limited-to) requirements:

• You need to be over 18 years old;
• You need to be currently residing in New Zealand;
• You need to have a valid photo ID (any passport or NZ driving license accepted);
• You need to be a NZ/AU Resident/Citizen or hold a valid work visa;
• You need to be working full-time/part-time for at least three weeks with your current employer;
• You need to be earning at least $300 per week;
• Your financial conduct, as shown on your bank statement and comprehensive credit history, must not indicate that you have budgetary or existing debt problems;
• We must be able to reasonably verify your personal and financial information including employment, income, expenses and any other liability;
• You need to have an active bank account with at least three regular payroll transactions;
• You need to have an access to internet as our loan application process is 100% online;
• You need to have an active and registered mobile number under your name;
• You need to have an active email address;

If you do not fulfil all above requirements then you may not qualify for a SeedCash loan – if you’d like us to explain why, please contact us.

We require basic details such as your name, date of birth, proof of address, phone number, email address, recent bank statement, valid photo-id, employment information, proof of income, proof of expenses and recent debt liabilities. We require this information in order to confirm your identity, assess your application against our credit criteria, responsible lending checks and approve your loan. Please ensure all information is correct, as this helps your chances of your loan being approved. SeedCash also takes measures to ensure that any personal or financial information shared by our clients is fully protected, as we employ secure socket layer (SSL) encryption technology. For more information on the collection and potential uses of your details, please read our Privacy Policy.

If you reapply for a loan, you can either update your bank account details on the application page, or call us on 0800 7333 28, or email us on loan@seedcash.co.nz

If you happen to change your mind and no longer wish to proceed with the loan, you have 7 working days to return the loan proceeds to Seed Cash and cancel your Loan Agreement. In doing so, we will only charge you the loan balance that include loan principal, establishment fee and interest accrued up until the funds are returned. Please refer to your Loan Agreement for a full statement of your rights and the Terms & Conditions of the loan.

We are usually not fully operational or open over the weekends or on public holidays. This means your loan may not get processed until the next working day. Payroll officers for most of the companies in New Zealand aren’t available to confirm details and New Zealand banks often do not process the payments over the weekends or on public holidays.

YES - your partner can apply for Seedcash loan, using the same account as long as he/she is able to individually pass our credit criteria, and responsible lending checks, to support the application.

If you know you’re already experiencing sustained problems meeting existing financial commitments, please decide carefully about applying for a SeedCash loan as additional lending of any sort will only add to your financial commitments. We recommend instead contacting Citizens Advice Bureau (CAB) or Financial Capability Trust for budgeting advice.

YES - As long as your financial circumstances allows you to easily afford the repayments of our new loan. However, rollovers and additional loans can often lead to a debt spiral that can be hard to recover from; that’s why based on our current financial situation we may also suggest you to consolidate your existing loans into one easy-to-manage personal loan. If your current financial situation is already in bad state then we may also recommend you to contact Citizens Advice Bureau (CAB) or Financial Capability Trust for budgeting advice.

Our “fax-less”or “paperless” loans are fast, convenient and easy! The loan application is simply filled out and submitted online. In the event that we do encounter any difficulties verifying the information provided, we may simply require you to fax or scan supporting documents to us.

The documents requested may be one or all of the following:

• Scan copy of your NZ driver licence.
• Scan copy of passport along with the visa page (if applicable).
• Most recent bank statement (in pdf format) showing the past 3 months transactions.
• Proof of address (utility bills etc).
• Loan Statements of your existing debts (if applicable).
• Proof of income (if applicable).
• Proof of expense (if applicable).
• Proof of other debt liabilities (if applicable).

Our customer service team is available between 8:30am and 5:30pm Monday to Friday on 0800 7333 28 (excluding public holidays).

Alternatively you can also email us at: info@seedcash.co.nz. We always aim to respond to any email queries within 24 hours during the week. If you contact us over the weekend or on a public holiday, we’ll be in touch with you on the very next business day.

In the event that you believe that you will be unable to meet your repayments, please contact us immediately either via phone or email and discuss your circumstances with one of our helpful customer service team, so we are able to find an appropriate payment agreement that works for both parties.

If you suspect that you are going to have insufficient funds in your bank account on your repayment date, you must contact us immediately either via phone or email to put a halt on the direct debit. Contact must be made at least two business days before the due date, otherwise we will be unable to stop the direct debit, as it will have already been processed by your bank.